Shipping, Returns and Exchanges Policy
Last Updated: March, 2018.
Thank you for shopping at Rafiki Love. To serve you better, we will begin to process your order immediately you click the Submit Order Button.
1. Our Products
a) Although we have made every effort to display the colours accurately, the images of the Products on our Website are for illustrative purposes only.
b) We cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products, your Products may vary slightly from those images.
2. Processing Guidelines
a) All products on the Website are subject to availability and payment being received before the order is processed.
b) We will contact you if the Products you have ordered are out of stock, or if additional identification is needed for credit card verification.
a) We only ship to addresses located within Australia.
b) We provide free shipping on orders over $59.95. All other orders will attract a flat-rate shipping of $7.95.
c) When you place your order, you will get an approximate delivery time for your order based on the availability of your items. Depending on the shipping methods you choose, shipping date estimates will appear on the order page.
d) Please note that the delivery dates stated on your order page are approximate and for guidance purposes only. Actual delivery dates may vary.
4. Shipping Procedure, Tracking Number
a) We aim to ship out your order within 24 hours of your order being processed. Kindly note that orders placed during weekends or holidays will be shipped out the next business day.
b) Once your order is shipped, we will send you a tracking number through email. Please note that it may take several hours before the tracking number can be updated online.
a) You are required to inspect the delivered Products once you receive you order and ensure that the Products are in “as expected” condition.
b) In the event they are not in an “as expected” condition, please Contact Us as soon as possible, with all necessary information, including photographic proof.
6. Returns, Refunds and Exchanges
We accept returns on most products within 14 days for Products that HAVE NOT BEEN OPENED, USED or ALTERED and with ALL tags and/or stickers attached AND accompanied with original Sale Receipts.
All exchange notices must be received to our office within 7 days of receiving your order. We will do our best to fulfil your exchange request. If your desired replacement item is no longer available we will help you find another item you like, or process a refund if the item falls within our return policy.
6.3 Returns and Exchanges Procedure
a) If you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition within 14 days, from the original delivery address. We recommend that you ask the shipping carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
b) In case of dispute, we also recommend you retain proof of sending. Without this, we cannot process an exchange if we do not receive the returned items. Please Contact Us so we may provide you with a Return Address.
c) All returns must be received by our office within 30 days of receiving your order. Please choose your shipping method accordingly. You are responsible for all costs incurred in returning the item to us.
d) For Returns, we will be able to process your refund within 14 days of us receiving the returned Product. Refunds will be issued through the original method of payment. Please not that original shipping charges are non-refundable.
e) For Exchanges, we will ship to you the desired Product, within 14 days of us receiving the returned Product, as per our Shipping policy.
7. Shipping Errors / Damaged Products
a) We are committed to selling only high-quality Products. To that end, we employ several quality checks before a Product is shipped.
b) If you have received a wrong or damaged Product, please Contact Us within 14 days of receiving the order to be eligible for a free exchange with a free replacement Product or a full refund.
c) In the case of a refund, we will be able to issue you with a refund within 14 days of us receiving the damaged or defective Product. Refunds will be issued through the original method of payment.
d) For Replacements, we will ship you a new replacement Product, within 14 days of us receiving the damaged or defective Product, as per our Shipping policy.
8. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations if caused by events outside our reasonable control, including (but not restricted to) fire, flood, severe weather, explosion, war, act of terrorism, industrial dispute, or acts of local or central Government or other competent authorities.
9. Entire agreement
This Shipping, Returns & Exchanges Policy, and other notices elsewhere on our Website contain the whole agreement between us and you relating to the purchase and supply of Products.
10. Contact Us
If you have any questions concerning our Shipping, Returns & Exchanges Policy, please feel free to Contact Us.
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